Simple process
From concern to clarity, step by step.
A structured process helps customers understand what is happening and what action may be appropriate.
1
Share your concern
Tell us what you have noticed, such as overdue, settled, written-off, mismatch or other reporting.
2
Initial review
We identify the relevant information and explain what should be checked.
3
Document check
Where required, supporting records are collected and reviewed.
4
Resolution route
The appropriate correction, dispute or follow-up route is explained.
5
Status updates
Customers are informed about progress and any next action required.
Set expectations
What Creddifix can—and cannot—promise.
We can help with
- Understanding report entries.
- Identifying potential discrepancies.
- Organising relevant evidence.
- Guidance on appropriate correction/dispute steps.
- Case communication and follow-up.
We cannot guarantee
- Deletion of accurate negative information.
- A fixed credit-score increase.
- A specific lender decision.
- A specific bureau response time.
- Approval for a loan or credit card.